Terms & Conditions
Welcome to TheraStore!
These terms and conditions outline the rules and regulations for the use of TheraStore’s Website, located at www.nz.therastore.co.
By accessing this website we assume you accept these terms and conditions. Do not continue to use TheraStore if you do not agree to take all of the terms and conditions stated on this page.
Cookies
We employ the use of cookies. By accessing TheraStore, you agreed to use cookies in agreement with the TheraStore’s Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, TheraStore and/or its licensors own the intellectual property rights for all material on TheraStore. All intellectual property rights are reserved. You may access this from TheraStore for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from TheraStore
- Sell, rent or sub-license material from TheraStore
- Reproduce, duplicate or copy material from TheraStore
- Redistribute content from TheraStore
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. TheraStore does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of TheraStore,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, TheraStore shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
TheraStore reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions. You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant TheraStore a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
While we take every care to ensure accurate product detail and information on this website, we do not warrant its accuracy, completeness or correctness, nor do we promise to ensure that the website remains available or that that the material on the website is kept up to date.
Promotions & coupon codes
TheraStore may offer discounts or promotional codes to customers. The following general terms and conditions apply to all promo code promotions, unless stated otherwise in the individual promotion:
- Promo codes are valid for a limited time only as stated on the promotion;
- Only one promo code can be applied on an order;
- Promo codes are not applicable on sale items, discounted items, product bundles, subscription orders, buy more save more offer, gift cards or any other promotion or offer;
- Promo codes are only valid on in-stock items and are not valid for prior purchases
- TheraStore reserves the right to modify or cancel a promotion at any time;
- Promo codes are not transferable, and may not be resold or redeemed for cash or gift cards.
Subscription terms & conditions
When subscribing to the TheraStore newsletter, signing up to our webinars or entering your email address on our website, you are agreeing to be included on our mailing list. To unsubscribe from our mailing list you are free at any time to click the “unsubscribe link” which will appear on all email correspondence.
Compliance & Import Responsibility
As a TheraStore customer, you are responsible for understanding and adhering to all relevant local, regional, national, and international laws regarding the purchase, possession, usage, and resale of any products obtained through this website.
By placing an order with TheraStore, you confirm that the products can be legally imported into your country. You are the importer on record, and therefore you are accountable for ensuring compliance with all applicable import laws and regulations in your destination country.
Packaging & Ingredient Updates
While TheraStore aims to keep product images and information up to date, changes made by suppliers & manufacturers to packaging or ingredients may not be immediately reflected online. As a result, you may receive items with different packaging. Rest assured, all products are guaranteed fresh and authentic. Always check labels before use, and feel free to contact us with any queries.
Disclaimer
Please note: The information on this website is for general guidance only and is not a substitute for advice from a doctor or other qualified healthcare practitioner. It is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional regarding any health concerns and never delay or disregard medical advice due to information obtained from this or other online sources.
Always read the label and use dietary supplements or natural health products only as directed. Supplements should support, not replace, a balanced diet. If symptoms persist, speak with your healthcare practitioner. Customer reviews on the website reflect experiences of customers with products they’ve used, not substantiated health claims. Individual results may vary.
TheraYou Rewards – Terms & Conditions
Welcome to TheraYou Rewards, our loyalty program designed to thank and reward our amazing customers. By participating in the TheraYou Rewards program, you agree to the following terms and conditions.
Eligibility
- TheraYou Rewards is open to all customers with a registered account on TheraStore.co.
- You must be logged into your account at the time of purchase to earn and redeem points.
- Only one account per customer is permitted.
Earning Points
- Points are earned on qualifying purchases made while logged into your account.
- Points are not awarded for shipping fees, taxes, or purchases made using coupons or store credit.
- Occasionally, bonus points may be offered through promotions, campaigns, or product-specific offers. TheraStore reserves the right to change the promotion dates or offer at any time.
Redeeming Points
- Points can be redeemed for discount coupons which can only be applied to future purchases. Once points are redeemed for a coupon code, the points will be deducted from your points balance.
- Only one TheraYou Rewards coupon can be used per order.
- TheraYou Rewards coupons cannot be combined with other discount codes, promotional offers, or sale items unless stated otherwise.
- Redemption thresholds and reward tiers are subject to change.
Coupon Usage
- Once points are redeemed for a coupon, it is your responsibility to apply it at checkout. TheraStore cannot apply rewards after your order has been received, so please ensure you check your rewards carefully.
- Coupons are non-refundable and cannot be reissued if lost, misplaced, or forgotten at checkout.
- Coupons have an expiration date once issued, which will be displayed at the time of redemption. Most coupons redeemed will expire 30 days after the date of redemption.
Points Expiry
- Points expire 12 months from the date they were earned.
- You will receive reminder notifications via email before your points expire (please ensure you are subscribed to
our marketing emails to hear these updates). - Expired points cannot be reinstated or transferred.
Wellness Tiers
- Wellness Tiers are assigned based on your yearly points accumulation. They are not affected if you decide to redeem coupons from your points balance. You can only move up in Wellness Tiers, not backwards.
- Wellness Tiers reset at the end of the year.
- Wellness Tier entry rewards are unlocked when you reach a new tier level such as Grow or Thrive. Tier entry rewards expire 12 months after issue.
Account Activity & Adjustments
- TheraStore reserves the right to adjust points in the event of order cancellations, refunds, or returns.
- Fraudulent activity or abuse of the loyalty program may result in loss of points or account suspension.
- If your account is inactive for an extended period, your points may expire in accordance with our expiry
policy.
General Terms
- TheraYou Rewards is for personal use only. Commercial accounts are not eligible to participate.
- Points have no cash value and are non-transferable between accounts.
- We reserve the right to modify, suspend, or terminate the TheraYou Rewards program at any time without prior notice.
- Changes to the program, including earning rates, redemption values, or eligibility, will be updated on this page.
Need Help?
If you have any questions about TheraYou Rewards or your loyalty points, please contact our customer care team at hello@therastore.co.nz