Shipping policy

Shipping

 

New Zealand

We offer FREE standard shipping on all orders over $99 in New Zealand. For orders under this amount, shipping is $7.50 or $11.50 for Rural Delivery.

We will do our best to process and dispatch your order within 1-2 working days.

Estimated delivery times: North Island: 1-3 working days | South Island: 2-3 working days | Rural Delivery: additional 1-2 working days. Please note that all delivery timeframes are an estimate and your order may take longer to arrive if there are delays with the courier company.

It is recommended you provide a work address for delivery if no one is likely to be home during business hours. All orders will be fulfilled and delivered by NZ Couriers.

 

Australia:

We offer FREE standard shipping on all orders over $99 to Australia. For orders under this amount, shipping is $8.50, or $13.50 for DHL Express. Please note that DHL Express is unavailable for rural addresses.

We will do our best to dispatch your order within 1-2 working days.

There are currently shipping delays within Australia that are out of our control. We apologise for any inconvenience this may cause.

Estimated delivery times: Standard shipping (NZ Post) 1-2 weeks. | DHL Express service 5-7 working days.

Please note, if you need to make changes to your shipping address after you have placed your order, please email hello@therastore.co. If your order has already been processed and shipped, a $20 change fee will apply. 

Order tracking

You will receive an email notification when we have shipped your order. This email will contain a direct link to enable you to track your order via the NZ Couriers website.

If you have an account set up on TheraStore, you can also access the tracking link here by clicking on the details of the order.